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What does this error code mean?

If your order is unsuccessful the below payment error codes may appear:

2000 – Do not honour - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this decline.

2007 – No Account – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.

2015 – Transaction not allowed - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

3000 – Processor Network Unavailable – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed.

Why do I have an additional charge?

If you are shopping outside of the UK, USA or EU there is a small chance you could be charged an International Banking fee by your bank. Unfortunately, there’s nothing we can do to remove International Banking Charges at Crepprotect. Make sure to double check with your bank if you are unsure.


Please contact our support team here.