Crep ProtectTube Kit

Q. After using Crep Protect Cleaner, how long will it take my trainers to dry?

We recommend letting them dry for 24 hours

Q. What is the cleaning solution made?

The solution is made from 98% natural ingredients, including coconut, jojoba, and water

Q. Can I use Crep Protect Wipes on suede and nubuck?

You can, but only gently and on non-stubborn stains. If the stain is too deep, using the Wipes too hard can affect the material.

Q. If I’ve used Crep Protect Spray on sneakers, do the Wipes remove the protective layer?

Yes they will, so we suggest you either use the Wipes first, or reapply the Spray after you’ve used the Wipes.

SHIPPING

We process orders Monday to Friday.

Orders placed before 2:00 PM (UK time) are shipped the same day. Orders placed after 2:00 PM are processed the next business day.

All orders are shipped via Royal Mail Tracked 24 or Tracked 48 service.
All aerosol products are shipped exclusively using Tracked 48 service.

We do not offer weekend delivery.

During promotional periods, dispatch times may be longer than usual.

You’ll receive an email confirmation with tracking details once your order is shipped.

Please note:

We do not ship to the following locations:
AB36–38, AB54–56, FK18–21, KA27–28, KW1–17, PA20–38, PA41–80, PH19–44, PH49–50, TR21–25,
BT (Northern Ireland), GY (Guernsey), HS (Outer Hebrides), IV (Inverness), IM (Isle of Man), JE (Jersey), ZE (Shetland Islands)

RETURNS

We want you to be 100% satisfied with your purchase from Crep Protect.

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

Your item must be unused, unworn, in its original packaging, and with all tags attached.

To start a return, please email us at: info@crepprotect.com

Returns are processed within 7 days. If your return is accepted, we’ll send you a return shipping label and instructions on how to send the item back to us.

Please note:
Items sent without prior approval will not be accepted.