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CUSTOMS & IMPORT FEES

Do I need to pay customs?

You do not need to pay customs fees when shopping on our USA, UK & EU stores. For all other territories, you may face customs charges issued by your local customs authority.

What is customs Duty?

Crepprotect products can not simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you will be responsible for paying it to the authorities. How much you need to pay depends on your country's specific regulations.

If you do have to pay Customs Duty, the amount payable is calculated based on the value of the goods and the type of goods being imported.

If you are unsure on whether you are subject to customs fees, we recommend contacting your local customs office for more information before placing your order.

What if I do not pay the customs duty?

If you do not pay the customs duty, we will confirm with the courier that your parcel will be returned back to the Crepprotect warehouse before processing a refund for your order. In some instances a shipping and handling fee may be deducted from your refund.

If you are unsure on whether you are subject to customs fees, we recommend contacting your local customs office for more information before placing your order.

MORE QUESTIONS?

Please contact our support team here.