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How do I track my order?

You will receive an email once your order has been shipped containing your tracking link. Please be sure to check your spam emails if you have not received an email in your inbox.

Alternatively, you can log into your Crepprotect account and track your order.

How do I login into my account?

  • Log into your
  • Check the fulfilment status for your order
  • If the order has been fulfilled, select on the order
  • Click on the tracking link to be directed to your tracking information

Alternatively, you can use the link provided in your shipping confirmation email.

What do I do if my tracking has not been updated?

Tracking numbers usually update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

Check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.

If you realise you have entered an incorrect or incomplete address, please see HERE.

If your tracking hasn't updated in a few days, your order should still be on the way to you. However, if your tracking hasn't been updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.

Customer support


Please contact our support team here.